Protecting Your Privacy

Strata Data is committed to providing you with the highest levels of service and this includes a responsibility to protect your privacy.

Personal information held by Strata Data may include your name, current and previous address, telephone and mobile phone numbers, e-mail address, occupation, Australian Business Number and your employer organisation.
If you chose not to provide personal information we may not be able to provide you with the level of service you require and that which we pride ourselves on.

How we collect personal information

Strata Data collects personal information in a number of ways, including:

  • directly from you
  • when you provide information by telephone
  • written correspondence, e-mail or personal meetings
  • from third parties such as your employer organisation
  • credit reporting agencies and organisations with whom we have a relationship such as insurance companies
  • from publicly available sources of information.

At all times we maintain secure records which our staff access only at the level they ?need to know? to provide services to you.

How we use your personal information

Your personal information may be used in order to:

  • provide the services you require
  • administer and manage those services including quotations, billing and collecting debts
  • conduct appropriate credit reference checks
  • research and develop our services
  • provide client newsletters and information bulletins.

Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish us to contact you regarding other services please call us on (08) 8372 2777 or email us.

When we disclose personal information

Occasionally we may disclose your personal information to organisations outside Strata Data that include:

  • contract service providers who manage the services we provide to you such our maintenance tradespeople
  • your representatives (eg a family member or colleague acting on your behalf)
  • credit reporting and fraud checking agencies
  • credit providers relating to such areas as credit worthiness, credit rating, credit provision and financing
  • our professional advisers, including our accountants, auditors and lawyers
  • government and regulatory authorities and other organisations, as required, or authorised by law.

Help us to maintain accurate information

Strata Data takes all reasonable precautions to ensure the personal information we collect, use and disclose is accurate, complete and up to date. As the accuracy of that information depends to a large extent on the information you provide, we recommend that you let us know if there are any errors in your personal information and also keep us informed of any changes to your personal information such as your name or address.

Your access to your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. If you have any questions in relation to privacy, please contact us.